CWC Outlet Hub

Report a delivery issue

Something wrong with a delivery or an ingredient? Procurement follows up with the supplier. Photos help them claim.

Delivery date *

DO / invoice no.

Supplier * Pick from the list if you can. If it's not there, type the name on the DO.

Item / ingredient *

What's wrong? *

Quantity affected

What happened

What did you do with the goods?

Urgent: this affects service todayFor example, we cannot serve a dish without a replacement.

Photos (up to 3)

+ Take or add photo Show the damage, the label or expiry date, and the DO if possible.

Your name *

Phone or email

Select your outlet to see what was logged.

Select your outlet to see past readings.

POS, printers, card terminal, Wi-Fi, QR ordering, fridges, kitchen equipment, aircon, plumbing. IT or facilities will follow up.

Try these first (2 minutes)

POS frozen: close and reopen the POS app. If still stuck, restart the POS device.
Printer not printing: check paper and that the cover is closed, then switch the printer off and on.
Card terminal offline: restart the terminal. Check the outlet Wi-Fi is working on your phone.
No internet: switch the router off for 30 seconds and on again. Wait 5 minutes.
Fridge warm: check the door seals and that nothing blocks the fan. Move food to another unit if above 4°C.

What is affected? *

Which one

What is wrong *

How bad is it? *

Photos (up to 3)

+ Take or add photo A photo of the error message or the equipment label helps a lot.

Your name *

Phone

Select your outlet to see its reports.